What We Provide
We supply cakes and other related products for events under the trading name Champas Cakes.
At Champas Cakes we are committed to protecting your privacy and any personal data that we hold. When you contact us either online, email or over the telephone we collect personal and non-personal data from you. This privacy policy and our use of your data has been designed to uphold the new General Data Protection Regulation (GDPR). This policy explains the types of data we collect, how we use it, and how we ensure that your privacy is maintained, along with explaining your legal rights regarding your data.
We collect data so that we can discuss your requirements and fulfil the order needs. We will collect your personal details as well as specific details about your event. If you provide your contact details you are choosing to receive email updates and information from us with regards to your order and our services. You can opt out of these at any time.
The Data We Collect
- Your name, email and primary contact number
- Contact details for order processing (including billing and delivery address)
Legal Basis for Using and Storing Information from Order Forms
We will only process your data where we have a legitimate reason because you have consented to it or because we are complying with legal obligations. Legitimate reasons for using data include:
- If you have provided your telephone number we may use it to call or text you to discuss matters relating to your request and/or order with us.
- If you send us an email, or fill out our enquiry form online, we will collect your email address and the full content of your email, including attached files and the text of your email.
- If you complete an order confirmation we will collect your billing and address details to process and delivery your order.
- If you complete one of our feedback forms we may use your first name and the feedback provided as a post on to our social media pages.
How long will your data be stored
We will store your personal data in order to assist you with your enquiry, your order, your payments and feedback for our services. After this we may keep your details stored to send updates and special offers from time to time regarding our services. You are able to unsubscribe from our emails by contacting us. We may keep our customers’ details for longer for tax and insurance purposes. This may be up to two years. It is you right to remove your details at any time, however, should you wish to remove them all before the date of your order, please bear in mind that it would be impossible for us to communicate with you regarding your order.
Third Parties
- We may store your data on secure third-party devices that has been encrypted (such as online drives/servers and hard-disks).
- We may sometimes contract with trusted service providers to provide goods and services on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, marketing and IT systems. This will sometimes necessitate the transfer of your personal data to those trusted service providers.
- Where we transfer your data to our trusted service providers we will have confirmed that they will apply data protection and security measures to the same standard we would (i.e. encrypted).
- In certain limited circumstances we may be legally required to share your personal data – for example where we are involved in legal proceedings, where we complying with a court order, regulatory requirement or government department with appropriate legal authority to compel us to do so.
Your Rights
Complaints and Questions:
If you wish to discuss any matters about your personal data, discuss this privacy policy or raise a complaint please contact us at info@champascakes.co.uk, or use any of the contact features available on this website.
If you feel dissatisfied with our response you may contact The Information Commissioner’s Office (ICO). This is the UK’s supervisory authority and can be accessed via www.ico.org.uk or by calling their helpline on 0303 123 1113.
Policy Updated: 09th Oct 23